Responsibilities

• Lead a high-performing, 24/7 global sourcing team responsible for delivering timely and high-quality off-fleet charter aircraft solutions across Vista’s brands, including XO

• Manage complex sourcing requests across regions and aircraft categories, including the evaluation of off-fleet options that meet client needs, product, and urgent recovery scenarios such as AOG events

• Ensure the team sources, manages, and appropriately relays aircraft options for client-facing teams, based on mission fit, timing, and region.

• Track and manage sourcing team performance to outcomes-based metrics.

• Establish and manage reports and dashboards to evaluate performance, monitor sourcing trends, and identify staffing or coverage gaps across shifts.

• Collaborate with internal stakeholders (e.g., Sales, Client Services, Operations) to support dynamic demand, and ensure sourcing solutions are timely and responsive

• Maintain strong vendor relationships across aircraft categories and regions to support sourcing capacity, rate integrity, and service quality

• Serve as a sourcing SME and escalation point for internal stakeholders, especially when Vista fleet support is unavailable.

• Support sourcing for both Vista and XO products, understanding differences in trip lifecycle and approval tiers.

• Partner with product and tech teams to identify sourcing process improvements, focused on system enhancement and sourcing logic.

• Lead hiring, training, coaching, and performance development across the team.

• Communicate a vision of excellence, set clear goals, and drive team results by integrating vendor insights, volume trends, system enhancements, and support feedback.

• Ensure fast turnaround times, quote integrity, and aircraft accuracy in souring responses, especially in high-pressure use cases.

• Manage workload planning, shift scheduling, and global 24/7 sourcing coordination.

• Contribute to Vista’s strategy across charter growth and recovery by integrating vendor insights, pricing trends, service quality, and trip execution standards.

Required Skills and Experience

• Minium 3-5 years of experience in private aviation, ideally with direct exposure to charter operations and quoting platforms (e.g., Avinode).

• At least 3 years of people management experience, preferably in a high-pressure, time-sensitive operational environment.

• Strong coordination and leadership skills, with the ability to support teams across time zones and respond to 24/7 operational demands such as AOG, urgent recovery, and charter requests.

• Excellent organizational, communication, and decision-making skills, especially in a fast-paced, dynamic environments.

• Ability to navigate complex vendor or operator relationships, supporting both immediate quoting needs and long-term sourcing strategy.

• Comfort with ambiguity and shifting priorities; thrives in entrepreneurial culture where systems and processes are continually evolving.